Who we are
This website is run by Camellia Air Conditioning & Heating LLC, based in Slidell, Louisiana 70458 ("we," "us"). Questions about this policy: camelliacomfort@gmail.com or 985-771-1523.
What we collect
Information you give us. When you fill out our request form, we collect your name, phone number, town, the details you type about your system, how you want to be contacted, how you heard about us, and who referred you, if you tell us. When you call, text, email, or book online, we receive the information you share.
Information collected automatically. We use Google Analytics to understand how people use the site, such as which pages are visited and which buttons are clicked. Google Analytics uses cookies and collects information like your browser type, device, general location (city level), and pages viewed. Our website host, Netlify, keeps standard server logs.
How we use it
- To respond to your request and schedule service
- To call or text you about your request, in the way you chose
- To send estimates, reports, and invoices
- To thank people who refer customers to us
- To understand and improve our website
Text messages
If you choose "Text me" and check the consent box, we may text you about your request. Consent is not required to buy anything. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not share your phone number or text consent with anyone for their marketing.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, such as our website host (Netlify), Google (Analytics and online booking), and our phone and email providers, and only as needed for them to do that work. We may also share information if the law requires it.
Cookies and your choices
You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google's browser add-on. The site works without cookies.
How long we keep it
We keep customer and job records as long as we need them to serve you, honor warranties, and meet our legal and tax obligations.
Security
Our site uses HTTPS encryption. No method of sending or storing information is perfectly secure, but we take reasonable steps to protect what you share with us.
Children
This site is not meant for children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we'll post the new version here with a new effective date.