Frequently asked questions
Straight answers about service, pricing, heating, new systems, and the Comfort Plan. Don't see yours? Call or text 985-771-1523.
General
Do you offer same-day service?
Yes, same-day service is available on most calls. Call or text 985-771-1523, and we'll tell you honestly when we can get there.
Do you work nights and weekends?
Our office is open Monday to Friday, 7am to 5pm, and we offer 24/7 emergency service. If your heat or AC is out, call.
What areas do you serve?
We're based in Slidell and serve the Northshore (out to Covington, Madisonville, and Folsom), the Southshore (New Orleans, Metairie, Kenner, Chalmette, and Violet), and Gretna and Algiers on the West Bank. See all areas.
Do you work on my brand?
Yes. We service all major brands, including Carrier, Trane, Lennox, Goodman, Rheem, Daikin, and more.
Are you licensed and insured?
Yes. Louisiana Mechanical License CL.04636, EPA 608 Universal certified, and fully insured.
What's a free 2nd opinion?
If another company quoted you a repair or a new system, we'll come out and look at your equipment for free and tell you honestly what we think.
Do you offer discounts?
Yes. Veterans and first responders get 10% off parts, repairs, and the Comfort Plan.
How do I book?
Call or text 985-771-1523, schedule online, or fill out the form on any page.
Do you have a referral program?
Yes. New customers you refer get 10% off their first service, and once their job is done, your next service call is free.
Repairs
Why is my AC running but not cooling?
Common causes are a dirty filter, a tripped breaker, a failed capacitor, a dirty outdoor coil, a frozen coil, a clogged drain, or leaky ductwork. Here's what to check first.
Why is my AC freezing up?
Ice usually means poor airflow or low refrigerant. Turn the system off, let it thaw, and call us so we can find the cause.
Should I repair my AC or replace it?
If a repair is the smart move, we'll tell you. We lay out both choices with prices so you can decide. Read our guide.
Do you give prices up front?
Yes. You'll know the cost before we start, with no surprise fees added at the end.
Heating & Beat the Cold
What's included in the Beat the Cold tune-up?
It depends on your system. A furnace tune-up covers the burners, flame sensor, flue, safety switches, and blower. A heat pump tune-up covers heating mode, the defrost cycle, refrigerant readings, the backup heat strips, and the electrical parts. Both end with a written Comfort Report. The full checklists are on this page.
How much is the tune-up special?
Call or text 985-771-1523 for this season's Beat the Cold price. You'll know the price before we start.
Is a tune-up worth it if my heat is working fine?
Yes. Most no-heat calls start as something small, like a weak capacitor, a dirty flame sensor, or a loose wire, that a tune-up would have caught. It's cheaper and easier to fix in October than at 2am on the coldest night of the year.
Why does my heater smell when I first turn it on?
A dusty, burning smell for the first 15 to 30 minutes of the season is usually dust burning off the heat strips or burners. It should fade. If the smell is strong, smells electrical or like gas, or doesn't go away, turn the system off and call us.
My heat pump is blowing cool air. Is it broken?
Not always. Heat pump air feels warm, not hot, and the unit runs a defrost cycle in cold weather. But if the house won't hold temperature, the outdoor unit is iced over for a long time, or the emergency heat light stays on, it needs a look.
How long does the special run?
Through February 28.
Who gets the 10% discount?
Veterans and first responders. It covers parts, repairs, and the Comfort Plan.
New systems
How much does a new AC or heat pump cost in Slidell?
It depends on the size of your home, the efficiency you pick, and whether your ductwork needs work. Instead of guessing over the phone, we come out, measure, and give you a free written estimate with your options side by side.
Should I repair my system or replace it?
If a repair is the smart move, we'll tell you. Age, how often it's breaking down, and the cost of the repair compared to a new system all matter. We lay out both choices with prices so you can decide. Already have a quote from someone else? We'll give you a free 2nd opinion.
What size system does my house need?
Not just whatever size the old one was. We look at your square footage, insulation, windows, sun exposure, and ductwork. A system that's too big cools fast but leaves the house sticky. One that's too small runs all day and never catches up.
Should I get a heat pump or a gas furnace?
In South Louisiana, a heat pump handles most winters well and gives you heating and cooling in one system. Gas heat can make sense if you already have gas at the house. We'll walk you through the trade-offs for your home.
How long does an installation take?
We'll give you the timeline in writing with your estimate. A straight swap of the same type of system is quicker than a job that also needs new ductwork.
Do you offer financing?
Financing is available. Ask us about it when we come out for your free estimate.
Do you install systems for businesses?
Yes. We install and service rooftop and split systems for shops, offices, and restaurants, and the estimate is free there too.
Comfort Plan
What does the Comfort Plan cost?
Call or text 985-771-1523 and we'll go over it with you. Veterans and first responders get 10% off the plan.
When are the two visits?
A cooling check in spring and a heating check in fall, so your system is ready before each season.
What's a Comfort Report?
A written report with your system's readings and anything we'd keep an eye on, left after every visit.
Can I put more than one system on the plan?
Yes. Many homes have an upstairs and a downstairs system. Ask us and we'll set it up.
Is the Comfort Plan available for businesses and rental properties?
Yes. Ask us about plans for businesses and for owners with more than one property.
Financing
Do you offer financing?
Yes. Financing is available on new systems and larger repairs. Ask us about it at your free estimate.
How do I apply?
Ask us when we're out for your estimate, or call 985-771-1523, and we'll walk you through it.
What will my payments be?
That depends on the job and the terms you're approved for. We'll go over it with you before anything is signed.
Still have a question?
Call or text and we'll give you a straight answer.
Call Now: 985-771-1523or text us · schedule online